Live Transcript Audio Player

🤖

Hi, thanks for calling HVAC iFlow. This is Vickie, your AI assistant. How can I help you today?

0:00

👤

Hi, Vickie. My air conditioner is not working anymore.

0:04

🤖

I'm sorry to hear your air conditioner stopped working, especially with how hot it's been lately.

0:11

🤖

Can you tell me your zip code or what city you're in so I can check availability in your area?

0:15

👤

I'm in Boston, Massachusetts.

0:20

🤖

Thanks for letting me know you're in Boston.

0:23

🤖

Is your AC completely not turning on or is it just not cooling properly and is this something

0:25

🤖

that needs urgent attention or can it wait a day or so?

0:29

👤

It's not cooling properly.

0:32

🤖

Got it.

0:34

🤖

So the AC is running but not cooling as it should.

0:36

🤖

Would you say this needs immediate attention or is it more of a comfort issue that can

0:39

🤖

wait a day?

0:42

👤

I think it can wait a day.

0:43

🤖

Thanks for clarifying. To make sure our technician comes prepared and you're not stuck waiting for a

0:47

🤖

second visit, I'd like to send a quick form to your phone. It saves you time since you won't

0:52

🤖

have to repeat your info and it helps us match you with the right tech for your system.

0:56

🤖

Would you like me to send that form now?

1:00

👤

Yes, please

1:03

🤖

Hold on a sec...

1:06

🤖

I've sent that form to your phone. You should get it in the next minute or so. Once you fill it out, our team

1:09

🤖

will reach out within two hours to get your AC issue sorted. Is there anything else about your

1:13

🤖

heating or cooling I can help with right now?

1:17

👤

No, thanks so much.

1:20

🤖

You're very welcome.

1:23

🤖

Once you submit that form, we'll handle the rest and get your AC back to normal.

1:25

🤖

Thanks for choosing HVAC iFlow.

1:30

🤖

Have a great day and stay cool.

1:31

👤

Thanks you.

1:33